Products
What is included in an ISO document pack?
Each pack includes templates, checklists, policy documents, and implementation guides tailored to the specific ISO standard.
Are the documents editable?
Yes, all documents are provided in editable formats (Word, Excel) so you can customize them for your organization.
Do the packs cover the latest standard versions?
Yes, all packs are based on the most current published versions of each ISO standard.
Can I preview a document before purchasing?
Each pack has a sample preview available on its product page so you can review the document structure before buying.
How many documents are in each pack?
Pack sizes vary by standard. Most packs contain between 10 and 50 documents covering the full implementation lifecycle.
Ordering
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you access your order history and download links easily.
Can I order multiple packs at once?
Yes, you can add multiple packs to your cart and check out in a single transaction.
How do I apply a coupon code?
Enter your coupon code in the 'Promo Code' field on the checkout page before completing payment.
When will I receive my order confirmation?
You will receive an email confirmation immediately after your payment is processed successfully.
Can I change or cancel my order after placing it?
Digital orders are processed immediately. Contact support as soon as possible if you need to modify your order.
Payment
What payment methods are accepted?
We accept all major credit and debit cards (Visa, Mastercard, Amex) via Stripe. Bank transfer may be available in select regions.
Is my payment information secure?
Yes. All payments are processed through Stripe, which is PCI DSS Level 1 certified. We never store your card details on our servers.
Will I receive an invoice for my purchase?
Yes. A PDF invoice is generated for every completed order and attached to your confirmation email.
Are prices inclusive of taxes?
Prices shown are exclusive of taxes. Applicable taxes (if any) will be displayed at checkout based on your location.
What currency are prices shown in?
All prices are displayed in US Dollars (USD) and charged in USD.
Downloads
How do I download my purchased documents?
After payment is confirmed, you will receive an email with a secure download link. You can also access your downloads from the My Orders page.
How long are download links valid?
Download links are valid for a configurable period set by our system administrator (typically 7–30 days) and may be limited to a single download.
What if my download link expires?
Submit a download request from the My Orders page and our team will review and regenerate a new secure link for eligible orders.
In what format are the documents delivered?
Documents are delivered as a ZIP archive containing Word (.docx), Excel (.xlsx), and PDF files depending on the pack.
Can I re-download my documents after the link expires?
Yes, you can request a new download link through the My Orders page. Our support team processes these requests promptly.
Account
How do I create an account?
Click 'Sign Up' on the top navigation bar and fill in your name, email, and password. You will receive a verification email to activate your account.
I forgot my password. How do I reset it?
Click 'Forgot Password' on the sign-in page and enter your email. You will receive a password reset link within a few minutes.
Can I update my email address?
Yes. Go to Account Settings and update your email. You will need to verify the new email address before the change takes effect.
Where can I view my order history?
Sign in and visit the My Orders section. All past purchases, download links, and invoices are listed there.
How do I delete my account?
Contact our support team via the contact page. Account deletion requests are processed within 7 business days.
Technical Support
What browsers are supported?
The store supports the latest versions of Chrome, Firefox, Safari, and Edge. Internet Explorer is not supported.
I cannot open the downloaded ZIP file. What should I do?
Ensure you have a ZIP extraction program installed. On Windows, use File Explorer; on Mac, use Archive Utility. If the file is corrupt, contact support for a re-download.
The download is very slow. What can I do?
Try pausing and resuming the download, switch to a wired connection, or use a download manager for large files.
I get a 'file not found' error when downloading. What now?
This may indicate the link has expired or was already used. Submit a download request from the My Orders page to get a fresh link.
I cannot open a .docx file. Do I need Microsoft Word?
You need a compatible word processor such as Microsoft Word, LibreOffice Writer (free), or Google Docs to open .docx files.
Returns & Refunds
Can I get a refund on a digital product?
Because ISO document packs are digital goods delivered instantly, all sales are final once the download link is generated. Contact us within 24 hours if you believe there was an error.
What if I accidentally purchased the wrong pack?
Contact support immediately with your order number. We review accidental purchases on a case-by-case basis and may offer an exchange credit.
My documents are not what was described. What can I do?
If the product significantly differs from its description, contact support with details. We take product quality seriously and will investigate promptly.
How long does a refund take to process?
Approved refunds are processed within 5–10 business days and will appear on your original payment method.
How do I initiate a refund request?
Email support with your order number, the reason for the refund request, and any relevant screenshots. We will respond within 1 business day.
Compliance
Will these documents guarantee ISO certification?
Our documents are designed to align with ISO requirements, but certification decisions are made by accredited certification bodies based on your full implementation.
Are the documents suitable for audit purposes?
Yes, the documents follow the structure and terminology required by auditors. They are designed to demonstrate conformance with the relevant ISO clause.
Do I need a consultant to use these documents?
The documents are designed to be self-explanatory, but engaging an ISO consultant for the first implementation is recommended for optimal results.
Can I use these documents for multiple sites or companies?
Each purchase is licensed for a single organization. If you need a multi-site license, contact us for volume pricing.
How often are the documents updated?
Documents are reviewed and updated whenever the corresponding ISO standard is revised. Customers who purchased the pack may be notified of major updates.